How long will my order take to arrive?
It depends on the maker. Write to us at service@shopbrae.com and we'll tell you the delivery time for any item before you order. We email you tracking as soon as your order ships.
How much is shipping?
You'll see the full cost, including shipping, before you pay. No surprises at checkout.
Where do you ship?
Within the United States for now.
Can I send an order as a gift?
Yes. Just enter their address at checkout.
What if I don't like it?
Return terms depend on the maker. Write to us at service@shopbrae.com, before you order or after, and we'll tell you that item's return terms.
What if it arrives damaged?
Email us a photo and we'll make it right.
Is it safe to pay on your site?
Yes. Checkout is handled by Shopify's secure system. We never see or store your card number.
Can I change or cancel my order?
Email us as soon as you can. If it hasn't shipped yet, we'll change or cancel it.
Do I need an account to order?
No, you can check out as a guest.
How do I reach a person?
Email service@shopbrae.com. A real person answers.